How to Complain

Make your voice count — guidance, contacts and a template

There are many effective ways to write a complaint and for our purposes any complaint is useful — we want to show the scale of the problems. Here are some guidelines to help you make the most impact.

Who to Contact

Email the Town Clerk (the most important step)

The clerk of the town council is the key focal point for all these issues. Part of her job is to keep a record and pass on complaints and comments to the right organisations.

Email: clerk@bungaytowncouncil.gov.uk

Post: The Clerk, Bungay Town Council, 1A Broad Street, Bungay, Suffolk NR35 1EE

Also Copy These Decision-Makers

Suffolk County Councillor
Peter Aiano — Peter.Aiano@suffolk.gov.uk

East Suffolk Councillors
Toby Hammond — toby.hammond@eastsuffolk.gov.uk
Anthony Speca — anthony.speca@eastsuffolk.gov.uk

Bungay Town Councillors

Bungay town councillors will be kept informed by the Clerk and are mostly aware of the problems and campaigning for change.

John Adams (Mayor) — john.adams@bungaytowncouncil.gov.uk
Alan Pearmain (Deputy Mayor) — alan.pearmain@bungaytowncouncil.gov.uk
Michael Atterwill — michael.atterwill@bungaytowncouncil.gov.uk
Janet Blowers — janet.blowersoneill@bungaytowncouncil.gov.uk
Ben Crickmore — ben.crickmore@bungaytowncouncil.gov.uk
Tony Dawes — antony.dawes@bungaytowncouncil.gov.uk
Jordan Hindes — Jordan.hindes@bungaytowncouncil.gov.uk
Neil Humphries — Neil.humphries@bungaytowncouncil.gov.uk
Ken Lodge — ken.lodge@bungaytowncouncil.gov.uk

Copy Bungay Traffic Forum too

It is extremely helpful for us to understand what local residents are experiencing. We will always respect your privacy unless you specifically give permission for your name to be used.

bungaytrafficforum@gmail.com

What to Write — Suggested Guidelines

Make the email as undeniable, actionable, and easy to read as possible for a busy official.

  • Be short and concise. Long, rambling emails often get skimmed. Use bullet points for dates, times, and specific impacts.
  • Establish your standing immediately. State that you are a resident and provide your full address and postcode.
  • Focus first on specifics. Instead of “traffic is always terrible,” try “On Tuesday 12th May at 8:45 AM, an HGV blocked the road at [Location] for 20 minutes.”
  • Link the specific to the wider issue. Use your incident to highlight the ongoing problem.
  • Frame the impact. Safety (near-misses, children walking to school); Environmental/Health (noise, vibration, fumes); Financial (damage to property or town infrastructure).
  • Keep the tone constructive and professional. A polite, firm, objective tone gets better results than an angry one.
  • Provide evidence safely. Attach photos or dashcam footage — but never put yourself in danger to get a picture.

Ready to write? Start here.

Email the Town Clerk now →

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